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The app connects your computer with the Microsoft support agent’s computer using a remote connection. Quick Assist web appįor those using Windows 8.1 or supported Windows Server or macOS versions, the Quick Assist web app will get you help with your computer directly from Microsoft support agents.

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Option Three - In Windows 10 or Windows 11, select the Search bar or Search icon, type quick assist, and select Quick Assist in the list of results.Īfter Quick Assist opens, enter the code provided to you by Microsoft. Option Two - Use the Start menu to open Quick Assist:įor Windows 11: Select Start > All apps > Windows Tools, then select Quick Assist.įor Windows 10: Select Start > Windows Accessories, then select Quick Assist. Option One - In Windows 10 or Windows 11, press Ctrl + Windows logo key + Q at the same time to open Quick Assist. To open Quick Assist, please follow these instructions: The side-by-side image above shows the old and new icons. For more information contact your support person or admin.

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You can also report any unsafe website that you suspect is a phishing website or contains malicious content directly to Microsoft by filling out a Report an unsafe site form or using built in web browser functionality.Note: If you are on a work or school device you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store. Help Microsoft stop scammers, whether they claim to be from Microsoft or from another tech company, by reporting tech support scams: Use Windows Defender Firewall to block traffic to services that you would not normally access. Apply all security updates as soon as they are available.Ĭall your credit card provider to reverse the charges, if you have already paid.

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Run a full scan with Microsoft Defender Antivirus to remove any malware.

If access has been granted, consider resetting the device Uninstall applications that scammers asked to be install. What to do if information has been given to a tech support person It detects and removes known support scam malware. Furthermore, Microsoft Edge can stop pop-up dialogue loops used by these sites.Įnable Microsoft Defender Antivirus in Windows 10. It blocks known support scam sites using Windows Defender SmartScreen (which is also used by Internet Explorer). Use Microsoft Edge when browsing the internet. Be wary of downloading software from third-party sites, as some of them might have been modified without the author's knowledge to bundle support scam malware and other threats. Microsoft's error and warning messages never include a phone number.ĭownload software only from official vendor websites or the Microsoft Store. Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to fix your computer.Īny communication with Microsoft has to be initiated by you.ĭon't call the number in the pop-ups. It is also important to keep the following in mind:

#Rbrowser call microsoft help how to#

Share and implement the general tips on how to prevent malware infection. How to protect against tech support scams When you engage with the scammers, they can offer fake solutions for your 'problems' and ask for payment in the form of a one-time fee or subscription to a purported support service.įor more information, view known tech support scam numbers and popular web scams. Note that Microsoft error and warning messages never include phone numbers. These fake error messages aim to trick you into calling an indicated technical support hotline. They can also put your browser on full screen and display pop-up messages that won't go away, essentially locking your browser. Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. Using remote access, these experienced scammers can misrepresent normal system output as signs of problems.

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They can then ask you to install applications that give them remote access to your device. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. Scammers may call you directly on your phone and pretend to be representatives of a software company. Tech support scams are an industry-wide issue where scammers use scare tactics to trick users into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.